Terms of Service

Last Updated: August 26, 2026

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, “we”, “us”, and “our” refer to Multi-services København. “You”, “your”, “customer”, and “user” refer to any person who visits our website, creates an account, places an order, purchases a product, or otherwise uses our services.

By accessing our website, placing an order, or purchasing a product, you agree to these Terms together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website.

If you do not agree to these Terms, you should not use our website or place an order.

1. Business Information

This online store is operated by:

Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark

Responsible Person:
Victor David Marcon

Customer Service Email:
a01025838189@gmail.com

2. Scope of These Terms

These Terms apply to:

• Visitors to our website

• Customers who place orders

• Users who create customer accounts

• Purchases of clothing, apparel, and related products

• Customer service interactions

• Returns, refunds, and order-related communications

• Other services made available through our online store

Additional terms may apply to specific promotions, payment methods, delivery services, or products. Where additional terms apply, they will be displayed before or during the relevant transaction.

3. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

If you are under the legal age required to enter into a contract in your country, you may only use our store with the authorization or supervision of a parent or legal guardian.

You must not use our website or services for fraudulent, unlawful, or unauthorized purposes.

4. Use of Our Website

You may use our website for personal and lawful shopping purposes.

You agree not to:

• Provide false, misleading, or fraudulent information

• Place orders using unauthorized payment methods

• Impersonate another person

• Attempt to gain unauthorized access to our website or systems

• Interfere with the operation or security of our website

• Introduce viruses, malware, harmful scripts, or malicious code

• Collect information about other users without lawful authorization

• Copy or commercially exploit protected website content without permission

• Use our website in violation of applicable laws or regulations

• Abuse promotional offers, returns, refunds, or chargeback procedures

We may restrict access, cancel orders, or take other reasonable action where necessary to prevent fraud, misuse, security threats, or unlawful activity.

5. Products

Our online store offers clothing, apparel, and related fashion products displayed on our website.

Depending on the product, information may include:

• Product name

• Description

• Materials

• Available sizes

• Available colors

• Measurements

• Care instructions

• Product photographs

• Price

• Availability

• Included components or accessories

Products are subject to availability.

A product appearing on our website does not guarantee that it will remain available permanently.

6. Product Descriptions and Images

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, and measurements are accurate.

However, minor differences may occur because of:

• Screen or device settings

• Lighting used in product photography

• Manufacturing batches

• Fabric characteristics

• Packaging changes

• Supplier updates

• Reasonable production variations

• Typographical or technical errors

Actual colors may appear slightly different depending on the customer’s screen.

Minor differences that do not materially affect the nature, quality, or functionality of the product do not remove any mandatory consumer rights.

If an item is materially different from its description, please contact us at:

a01025838189@gmail.com

7. Clothing Sizes and Fit

Customers are responsible for reviewing the available size guide, product measurements, and fit information before placing an order.

Sizing may vary between:

• Products

• Styles

• Manufacturers

• Fits

• Materials

A size label alone may not provide complete information about how an item will fit.

Where measurements are provided, customers should compare them with their own measurements or a similar garment before ordering.

If you order the wrong size, you may request an eligible return in accordance with our Return & Refund Policy.

Nothing in this section limits your rights where a product has been incorrectly labeled, incorrectly supplied, or materially differs from the information displayed before purchase.

8. Clothing Care

Customers should follow the care instructions supplied with the product or displayed on the product label.

Care instructions may include guidance concerning:

• Washing temperature

• Hand washing

• Machine washing

• Dry cleaning

• Drying

• Ironing

• Bleaching

• Storage

Damage caused solely by washing, drying, ironing, altering, or handling a product contrary to its care instructions may not be considered a product defect.

This does not affect rights relating to defects or non-conformity that existed when the product was supplied.

9. Product Use

Clothing products should be used only for their reasonably intended purpose.

Unless a product page expressly states otherwise, ordinary clothing sold through our store should not be treated as:

• Certified personal protective equipment

• Medical clothing

• Safety equipment

• Specialized occupational protection

• Fire-resistant protective clothing

• High-visibility safety clothing

Customers should review the product description carefully where a particular function or performance standard is important.

10. Orders

When you place an order, you make an offer to purchase the selected products under these Terms.

After submitting an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

An order is accepted when we:

• Send an explicit acceptance confirmation;

• Confirm that the order has been dispatched; or

• Otherwise begin fulfilling the order.

We reserve the right to refuse or cancel an order where reasonably necessary.

11. Reasons an Order May Be Refused or Cancelled

An order may be refused or cancelled if:

• The product is unavailable

• The selected size or color is unavailable

• Payment cannot be authorized

• Payment information appears fraudulent

• The delivery address is incomplete or invalid

• Shipping to the destination is unavailable

• There is an obvious pricing error

• There is a material product-description error

• The order violates these Terms

• The order appears to involve fraud or misuse

• Fulfilling the order would violate applicable law

If we cancel an order after payment has been received, we will issue an appropriate refund using the original payment method where reasonably possible.

12. Accuracy of Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Postal code

• Payment information

Please review your information before submitting the order.

If you discover an error after placing an order, contact us as soon as possible:

a01025838189@gmail.com

We will make reasonable efforts to correct the information, but changes cannot be guaranteed once the order has entered processing or has been shipped.

13. Prices

Product prices are displayed on our website and during checkout.

The final amount payable should be shown before you complete the purchase.

Prices may change from time to time. A later price change will not normally affect an order that has already been accepted.

If a product is displayed with an obvious pricing error, we may:

• Contact you for confirmation at the correct price; or

• Cancel the affected order and issue a refund.

We will not intentionally charge undisclosed mandatory fees.

14. Taxes, Duties, and Other Charges

Applicable taxes and charges collected by our store should be displayed during checkout.

International orders may be subject to:

• Import taxes

• Customs duties

• Customs processing

• Local governmental charges

Responsibility for these charges will be handled according to the information displayed during checkout, our Shipping Policy, and applicable law.

Customers should review the final checkout information before completing a purchase.

15. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• The information provided is accurate

• The payment provider may process the transaction

• Sufficient funds or credit are available where applicable

Payments may be processed by third-party payment providers.

We do not intentionally store complete payment card information on our own systems.

Payment providers may apply their own terms, security checks, and privacy practices.

16. Payment Authorization and Fraud Prevention

Orders may be subject to payment authorization, identity verification, and fraud-prevention checks.

We may request additional information where reasonably necessary to verify:

• The customer’s identity

• The billing information

• Authorization to use the payment method

• The legitimacy of the transaction

We may refuse or cancel an order if payment cannot be verified or if fraud is reasonably suspected.

17. Shipping and Delivery

Shipping destinations, processing times, transit times, costs, tracking, and delivery procedures are explained in our separate Shipping Policy.

Delivery estimates are not unconditional guarantees.

Delivery may be affected by:

• Carrier delays

• Public holidays

• Weather conditions

• Transportation disruption

• Customs procedures

• Local delivery restrictions

• Incorrect customer information

• Circumstances outside our reasonable control

Nothing in these Terms limits mandatory rights relating to delayed, missing, or damaged deliveries.

18. Risk During Delivery

Risk relating to loss or damage during delivery will pass according to applicable consumer law.

Where mandatory consumer law applies, risk generally remains with the seller until the goods are received by the customer or a person designated by the customer, except where the customer independently selected a carrier not offered by the seller.

19. Returns and Refunds

Returns, refunds, return shipping costs, damaged products, incorrect products, and order cancellations are governed by our separate Return & Refund Policy.

Our standard voluntary return period is:

30 calendar days from the date the customer receives the order.

Customers should review the Return & Refund Policy before sending a product back.

Products should not be returned without first obtaining the applicable return instructions.

20. EU Right of Withdrawal

Consumers purchasing online in the European Union may have a statutory right to withdraw from eligible distance contracts.

This statutory right operates independently of any additional voluntary return period offered by us.

Detailed information regarding:

• Withdrawal notices

• Return deadlines

• Return shipping costs

• Refund timing

• Applicable exceptions

is provided in our Return & Refund Policy and under applicable consumer law.

Nothing in these Terms is intended to exclude or restrict a mandatory right of withdrawal.

21. Defective or Non-Conforming Products

If a product is:

• Defective

• Damaged

• Incorrect

• Incomplete

• Materially different from its description

• Otherwise not in conformity with the sales contract

please contact us at:

a01025838189@gmail.com

Please include:

• Your order number

• A description of the problem

• Clear photographs where appropriate

• Photographs of the packaging where relevant

Depending on the circumstances and applicable law, an appropriate remedy may include:

• Repair, where appropriate

• Replacement

• Price reduction

• Refund

Mandatory legal rights remain unaffected.

22. Exchanges

We do not generally offer direct exchanges for ordinary changes involving:

• Size

• Color

• Style

• Personal preference

The recommended procedure is to:

1. Request a return for the original item.

2. Return the eligible item according to our instructions.

3. Receive the approved refund.

4. Place a new order for the preferred item.

For defective or incorrectly supplied products, we may provide a replacement where appropriate.

23. Promotions and Discount Codes

We may offer promotions, discounts, or coupon codes from time to time.

Unless otherwise stated:

• Promotions may have expiration dates

• Discounts may apply only to selected products

• Discounts may be limited to one use per customer

• Discount codes may not be combined

• Promotions cannot normally be exchanged for cash

• Certain sizes, colors, or products may be excluded

We may cancel or correct a promotion affected by:

• Fraud

• Abuse

• Technical errors

• Obvious mistakes

Products purchased at a discount are generally subject to the same statutory consumer rights as other products.

24. Customer Accounts

If customer accounts are available, you are responsible for:

• Keeping login details confidential

• Using a reasonably secure password

• Preventing unauthorized access to your account

• Informing us if you suspect unauthorized use

We may suspend an account where reasonably necessary to protect the customer, our store, or other users.

25. Privacy

Personal information is processed according to our Privacy Policy.

We may process information where necessary for:

• Order fulfillment

• Payment processing

• Shipping

• Customer support

• Returns and refunds

• Fraud prevention

• Legal compliance

• Website operation

Please review our Privacy Policy for further details.

26. Cookies

Our website may use cookies and similar technologies for:

• Essential website functions

• Shopping-cart operation

• Checkout

• Security

• Analytics

• Advertising measurement

• Saving preferences

Where legally required, non-essential cookies will be used according to the visitor’s consent choices.

27. Third-Party Services

Our online store may use third-party service providers, including:

• Shopify

• Payment processors

• Shipping carriers

• Logistics providers

• Email providers

• Analytics services

• Advertising platforms

• Fraud-prevention providers

• IT and hosting providers

Third-party services may be governed by their own terms and privacy policies.

We are responsible for third-party services only to the extent required by applicable law.

28. Third-Party Links

Our website may contain links to external websites or services.

We do not control third-party:

• Content

• Security

• Privacy practices

• Terms

• Products

• Services

Customers should review the applicable third-party terms and privacy policies before using external services.

29. Intellectual Property

Unless otherwise stated, website content may be protected by intellectual property laws.

Protected content may include:

• Text

• Product descriptions

• Photographs

• Graphics

• Logos

• Page layouts

• Store design

• Brand elements

You may use our website for personal shopping purposes.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit protected content without authorization, except where permitted by applicable law.

Third-party trademarks and intellectual property remain the property of their respective owners.

30. Customer Reviews and Submitted Content

If you submit a product review, photograph, comment, or other content, you confirm that:

• You have the right to submit it

• It is not knowingly false or misleading

• It does not unlawfully infringe another person’s rights

• It does not contain unlawful or malicious material

We may moderate or remove content that violates these Terms, applicable law, or reasonable platform standards.

We will not knowingly alter a genuine review in a manner that misrepresents the customer’s opinion.

31. Prohibited Uses

You must not use our website or services to:

• Commit fraud

• Violate applicable law

• Submit false orders

• Abuse return or refund systems

• Manipulate reviews

• Infringe intellectual property rights

• Introduce malware

• Interfere with website security

• Harass others

• Collect information unlawfully

• Impersonate another person

A violation may result in order cancellation, account restriction, or other appropriate action.

32. Website Availability

We aim to keep our website available and functioning correctly.

However, access may occasionally be interrupted for:

• Maintenance

• Security updates

• Technical problems

• Service-provider outages

• Circumstances outside our control

We do not guarantee that the website will always be uninterrupted or free from technical errors.

33. Disclaimer

We make reasonable efforts to provide accurate product information and reliable store services.

Nothing in these Terms excludes:

• Mandatory product guarantees

• Mandatory consumer rights

• Liability that cannot legally be excluded

• Remedies available for defective or non-conforming goods

To the extent permitted by law, we are not responsible for losses caused solely by:

• Improper product use

• Failure to follow care instructions

• Unauthorized alterations

• Incorrect customer information

• Circumstances outside our reasonable control

34. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing limits mandatory rights or liability relating to:

• Defective products

• Fraud

• Intentional misconduct

• Personal injury caused by legally attributable negligence

• Other matters that cannot lawfully be excluded

35. Customer Responsibility for Misuse

To the extent permitted by law, customers may be responsible for losses directly caused by:

• Intentional misuse of the website

• Fraudulent activity

• Material violation of these Terms

• Unlawful infringement of third-party rights

This provision does not impose liability on consumers beyond what is permitted under applicable law.

36. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Government restrictions

• Transportation interruption

• Carrier disruption

• Major technical failures

• Labor disputes

• Public emergencies

• Customs disruption

Where such circumstances materially affect an order, we will make reasonable efforts to provide information and any remedy required by applicable law.

37. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable where possible.

38. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

A waiver is effective only where clearly stated and legally valid.

39. Changes to These Terms

We may update these Terms to reflect changes in:

• Our products

• Store operations

• Payment methods

• Shipping services

• Website functionality

• Service providers

• Applicable legal requirements

The updated version will be published on this page with a revised “Last Updated” date.

Changes will not retroactively remove mandatory rights relating to orders already accepted.

40. Governing Law

These Terms are governed by applicable Danish law, subject to mandatory consumer protection rules that apply to the customer.

If you are a consumer living in another European Union country or another jurisdiction, nothing in these Terms deprives you of mandatory consumer protections available under the law applicable to you.

41. Complaints and Disputes

If you have a complaint regarding:

• A product

• An order

• Payment

• Shipping

• Delivery

• A return

• A refund

• Customer service

please contact us first:

a01025838189@gmail.com

Please provide your order number and a clear description of the issue.

We will make reasonable efforts to review and resolve the matter.

Nothing in these Terms prevents a consumer from contacting an appropriate consumer-protection authority, dispute-resolution body, or court where permitted by applicable law.

42. Contact Information

Questions regarding these Terms of Service should be sent to:

Multi-services København

CVR Number: 45379930

Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark

Responsible Person:
Victor David Marcon

Customer Service Email:
a01025838189@gmail.com