Privacy Policy

Last Updated: August 26, 2026

Multi-services København (“we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our online store, place an order, purchase clothing or related products, contact customer service, or otherwise interact with our website and services.

1. Business Information

This online store is operated by:

Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark

Responsible Person:
Victor David Marcon

Customer Service and Privacy Email:
a01025838189@gmail.com

2. Personal Information We May Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact Information

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

This may include:

• Order number

• Products purchased

• Product size

• Product color

• Quantity

• Purchase date

• Order value

• Payment status

• Shipping status

• Return and refund information

Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete credit or debit card details on our own systems.

Payment providers may process information necessary to:

• Authorize transactions

• Verify payments

• Prevent fraud

• Process refunds

• Meet legal or regulatory requirements

Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Pages visited

• Referring website or source

• Website interactions

• Cookie identifiers

• Approximate location derived from technical information

3. Information You Provide to Customer Service

If you contact us regarding:

• An order

• Clothing size or fit

• A damaged item

• An incorrect item

• A return

• A refund

• A delivery issue

we may process information you voluntarily provide.

This may include:

• Order number

• Product name

• Product size or color

• Description of the issue

• Photos of the product

• Photos of packaging

• Shipping information

• Customer service communications

Please avoid sending personal information that is not necessary for us to handle your request.

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing orders

• Confirming purchases

• Processing payments

• Arranging shipping

• Providing order updates

• Processing returns

• Issuing refunds

• Responding to customer inquiries

• Handling complaints

• Preventing fraud

• Protecting website security

• Maintaining transaction records

• Complying with legal obligations

• Improving our website

• Measuring store performance

• Conducting marketing where permitted by applicable law

5. Legal Bases for Processing

Where GDPR or similar data protection laws apply, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process information where necessary to:

• Complete your purchase

• Process payment

• Deliver your order

• Handle a return

• Issue a refund

• Provide customer support relating to your purchase

Legal Obligations

We may process or retain information to comply with:

• Accounting requirements

• Tax obligations

• Consumer protection rules

• Fraud prevention obligations

• Other legal requirements

Legitimate Interests

Where appropriate, we may process information for legitimate business purposes such as:

• Protecting our website

• Preventing fraud

• Improving customer service

• Maintaining store security

• Improving our services

Consent

Where required by law, we may request consent before using certain:

• Marketing cookies

• Analytics tools

• Advertising technologies

• Promotional communications

Where applicable, consent may be withdrawn at any time.

6. Shopify

Our online store may use Shopify to provide e-commerce functionality.

Shopify may process information necessary to provide features such as:

• Shopping cart

• Checkout

• Order processing

• Customer accounts

• Store security

• Technical hosting

• Payment-related services

Information processed by Shopify may also be subject to Shopify’s applicable privacy terms.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential website functions

• Shopping cart functionality

• Checkout

• Security

• Saving preferences

• Website analytics

• Advertising measurement

• Conversion tracking

Where required by applicable law, non-essential cookies will be used according to the visitor’s consent preferences.

You may also be able to manage cookies through your browser settings or available cookie preference tools.

8. Analytics and Advertising

If enabled, our website may use third-party analytics or advertising services, including services such as:

• Google Analytics

• Google Ads

• Google Tag Manager

• Other analytics or advertising platforms

These services may process technical information or website interaction data for purposes such as:

• Measuring website traffic

• Measuring purchases and conversions

• Evaluating advertising performance

• Improving website functionality

• Optimizing advertising campaigns

Where legally required, relevant analytics or advertising technologies will be used according to the visitor’s consent choices.

9. Payment Providers

When you complete a purchase, information may be shared with the payment provider selected during checkout.

The payment provider may process information necessary to:

• Complete the transaction

• Verify payment

• Detect fraud

• Process refunds

• Meet regulatory requirements

Payment information is handled according to the privacy practices of the relevant payment provider.

10. Shipping and Logistics Providers

To deliver your order, we may provide shipping carriers or logistics providers with information necessary for delivery.

This may include:

• Name

• Shipping address

• Telephone number

• Email address

• Order number

• Shipment information

Information is shared only to the extent reasonably necessary to complete the delivery and related services.

11. Clothing-Related Customer Information

Our clothing products do not automatically collect personal information from customers.

If you voluntarily contact us regarding:

• Size

• Fit

• Color

• Product condition

• Defect

• Return

• Refund

we may use the information you provide only for handling the relevant customer service request.

If you send photos of clothing products, please avoid including unnecessary personal information in the image where possible.

12. Sharing Personal Information

We may share personal information with service providers where necessary to operate our online store.

These may include:

• Shopify

• Payment processors

• Shipping carriers

• Logistics providers

• Email service providers

• IT or hosting providers

• Analytics providers

• Advertising platforms

• Fraud prevention services

• Professional advisers where necessary

We may also disclose information where required by:

• Applicable law

• Court order

• Regulatory authority

• Other lawful request

13. Sale of Personal Information

We do not intend to sell customers’ direct contact information as a standalone commercial product.

Certain advertising or analytics activities may be treated as “sharing”, “sale”, or similar concepts under some privacy laws.

Where applicable, we will provide any legally required choices or opt-out mechanisms.

14. International Data Transfers

Because our online store may use international technology, payment, analytics, advertising, and logistics providers, personal information may be processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards should be used for international transfers of personal information.

15. Data Security

We take reasonable technical and organizational measures intended to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Improper disclosure

• Alteration

• Destruction

However, no electronic transmission or storage system can guarantee absolute security.

Customers should also take reasonable steps to protect account credentials and personal information.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may depend on:

• Order fulfillment

• Returns and refunds

• Customer service

• Accounting obligations

• Tax requirements

• Fraud prevention

• Legal claims

• Regulatory obligations

When information is no longer required, it may be deleted or anonymized in accordance with applicable requirements.

17. Your Privacy Rights

Depending on applicable law, you may have rights including:

• The right to access your personal information

• The right to correct inaccurate information

• The right to request deletion in certain circumstances

• The right to restrict certain processing

• The right to object to certain processing

• The right to data portability

• The right to withdraw consent

• The right to object to direct marketing

• The right to lodge a complaint with an appropriate data protection authority

To exercise a privacy right, please contact:

a01025838189@gmail.com

We may request information reasonably necessary to verify your identity before processing certain requests.

18. Marketing Communications

Where permitted by applicable law, customers may choose to receive communications regarding:

• Clothing products

• New arrivals

• Discounts

• Promotions

• Store updates

You may unsubscribe from marketing communications at any time using an unsubscribe link where provided or by contacting:

a01025838189@gmail.com

Unsubscribing from marketing does not prevent us from sending necessary transactional communications regarding:

• Orders

• Payments

• Shipping

• Returns

• Refunds

• Customer service

19. Children's Privacy

Our online store is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe personal information relating to a child has been provided improperly, please contact us.

20. Third-Party Links

Our website may contain links to third-party websites or services.

These may include:

• Payment providers

• Shipping providers

• Social media platforms

• External applications

• Product-related resources

We do not control third-party privacy practices.

Please review the relevant third-party privacy policy before providing personal information directly to an