Kontaktinformationen
Company & Contact Information
Last Updated: August 26, 2026
We are committed to providing customers with clear, accessible, and reliable support.
If you have questions about our clothing products, orders, payments, shipping, tracking, returns, refunds, privacy, or other store-related matters, please contact us using the information below.
1. Business Information
This online store is operated by:
Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark
Responsible Person:
Victor David Marcon
Customer Service Email:
a01025838189@gmail.com
2. Customer Service
We currently provide customer support by email.
For questions concerning:
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Clothing products
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Product descriptions
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Sizes and measurements
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Colors and materials
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Product availability
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Orders
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Payments
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Shipping and tracking
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Returns and refunds
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Damaged or defective items
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Incorrect or missing products
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Privacy requests
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General store inquiries
please contact:
We aim to review and respond to customer inquiries as promptly as reasonably possible.
3. Order Support
When contacting us about an existing order, please include:
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Your full name
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Order number
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Email address used for the order
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Product name
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Size and color, where relevant
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A clear description of your question or issue
Providing complete order information helps us locate your order and respond more efficiently.
4. Product Information and Support
For questions about clothing products, we may assist with information concerning:
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Available sizes
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Product measurements
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Fit information
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Available colors
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Materials
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Care instructions
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Product availability
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Included accessories
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General product information
Please review the relevant product page and available size guide before placing an order.
Because sizing may vary between products and styles, customers should compare the listed measurements with their own measurements or with a similar garment where possible.
5. Shipping Support
Our standard delivery conditions are:
Order Processing Time: 1–3 business days
Shipping Transit Time: 8–15 business days
Estimated Total Delivery Time: 9–18 business days
Standard Shipping Cost: Free / €0
For questions regarding:
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Order processing
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Shipping confirmation
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Tracking information
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Delivery delays
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Lost packages
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Incorrect delivery addresses
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Failed delivery
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Damaged packages
please contact:
Please include your order number and tracking number, where available.
More detailed information is available in our Shipping Policy.
6. Address Corrections
Customers are responsible for providing complete and accurate delivery information during checkout.
If you notice an error in your shipping address after placing an order, contact us immediately:
Please provide:
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Order number
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Incorrect address
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Correct delivery address
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Customer name
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Telephone number, where relevant
We will make reasonable efforts to correct the address before shipment.
However, address changes cannot be guaranteed after an order has entered processing or has been handed over to the shipping carrier.
7. Returns and Refunds
For questions regarding:
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Return eligibility
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Return instructions
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Wrong size
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Change-of-mind returns
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Damaged clothing
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Defective items
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Incorrect products
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Refund status
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Order cancellation
please contact:
When requesting a return, please include:
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Full name
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Order number
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Product name
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Size and color
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Reason for the return
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Photographs where the product is damaged, defective, stained, torn, incorrect, or materially different from the item ordered
Please review our Return & Refund Policy before returning a product.
Do not send a returned product before receiving the applicable return instructions from customer service.
Do not send returns to our registered business address unless we specifically instruct you to do so.
8. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
Contact us as soon as reasonably possible if you receive an item that is:
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Damaged
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Torn
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Stained
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Defective
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Incorrect
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The wrong size or color compared with your order
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Incomplete
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Materially different from the product ordered
Please email:
and provide:
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Order number
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Description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
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Photographs of labels or damaged areas where appropriate
Please avoid washing, altering, or extensively wearing an item that appears damaged, defective, or incorrect before contacting us.
We will review the issue and provide an appropriate solution according to our Return & Refund Policy and applicable consumer law.
9. Payment Questions
For questions regarding:
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Payment status
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Duplicate charges
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Failed payments
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Refund status
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Payment confirmation
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Checkout problems
please contact:
Please do not send complete payment card numbers, security codes, passwords, or other unnecessary sensitive payment information by email.
Payments may be processed by third-party payment providers, and some payment issues may also require review by the relevant provider.
10. Privacy Requests
For questions or requests concerning your personal information, including:
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Access to personal information
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Correction of inaccurate information
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Deletion requests
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Restriction of processing
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Objection to certain processing
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Withdrawal of consent
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Data portability, where applicable
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Marketing preferences
please contact:
We may request information reasonably necessary to verify your identity before processing certain privacy requests.
More information is available in our Privacy Policy.
11. Complaints
If you are dissatisfied with:
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A product
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An order
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Payment
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Shipping
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Delivery
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A return
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A refund
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Customer service
please contact us first at:
Please include:
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Order number
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Full name
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Clear description of the complaint
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Relevant photographs or documents, where appropriate
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The solution you are requesting
We will make reasonable efforts to review the matter and provide an appropriate response.
Nothing on this page limits mandatory consumer rights available under applicable law.
12. Official Company Details
Multi-services København
CVR Number:
45379930
Business Type:
Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark
Responsible Person:
Victor David Marcon
Customer Service and Privacy Email:
a01025838189@gmail.com
13. Contact Summary
General Customer Service:
a01025838189@gmail.com
Order Support:
a01025838189@gmail.com
Shipping and Tracking Support:
a01025838189@gmail.com
Returns and Refunds:
a01025838189@gmail.com
Privacy Requests:
a01025838189@gmail.com