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Shipping Policy
Last Updated: August 26, 2026
Thank you for shopping with Multi-services København.
This Shipping Policy explains our order processing time, estimated shipping transit time, shipping costs, delivery procedures, tracking information, and how we handle delayed, lost, damaged, or incorrect shipments.
This policy applies to clothing, apparel, fashion accessories, and related products purchased through our online store.
1. Business Information
This online store is operated by:
Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark
Responsible Person:
Victor David Marcon
Customer Service Email:
a01025838189@gmail.com
2. Shipping Destinations
We ship to countries and regions that are available for selection during checkout.
If your country or region can be selected and a delivery address can be entered during checkout, standard shipping is currently available to that destination.
If a destination is not available during checkout, we do not currently offer shipping to that location.
Shipping availability may depend on:
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Destination country or region
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Carrier availability
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Product restrictions
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Local delivery conditions
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Applicable legal or logistical requirements
The processing time, transit time, and free standard shipping conditions stated in this policy apply to all destinations currently offered by our store, unless a different condition is clearly displayed before checkout.
3. Order Processing Time
Orders are normally processed within:
1–3 business days
Order processing may include:
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Order verification
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Payment confirmation, where applicable
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Product preparation
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Quality and quantity checks
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Packaging
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Preparation of shipping documents
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Handover to the shipping carrier
Processing time begins after the order has been successfully placed and confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Order processing time is separate from shipping transit time.
4. Shipping Transit Time
After the order has been processed and handed over to the shipping carrier, the estimated shipping transit time is:
8–15 business days
The transit period begins when the parcel is accepted by the shipping carrier.
This estimated transit time applies to all supported destinations currently available during checkout.
Shipping transit times are estimates and do not represent guaranteed delivery dates.
5. Estimated Total Delivery Time
The estimated total delivery time is:
Order Processing Time: 1–3 business days
Shipping Transit Time: 8–15 business days
Estimated Total Delivery Time: 9–18 business days
The estimated total delivery time includes both order processing and transportation.
Occasional delays may occur because of carrier operations, public holidays, severe weather, local delivery conditions, customs procedures, or other circumstances outside our reasonable control.
6. Shipping Costs
We provide:
Free Standard Shipping
The standard shipping charge is:
€0 / Free Shipping
Customers will not be charged a standard delivery fee for eligible orders placed through our online store.
If an optional premium, express, or special delivery service is offered, any additional cost will be clearly displayed before the customer completes the order.
Free shipping refers to the shipping charge collected by our store. It does not necessarily include customs duties, import taxes, or government charges that may apply to certain international destinations.
7. Shipping Summary
| Shipping Information | Time or Cost |
|---|---|
| Order processing time | 1–3 business days |
| Shipping transit time | 8–15 business days |
| Estimated total delivery time | 9–18 business days |
| Standard shipping cost | Free / €0 |
| Tracking | Provided where available |
8. Shipping Methods
Orders are shipped using available standard shipping and logistics carriers.
The specific carrier may vary depending on:
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Destination
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Delivery address
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Product availability
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Parcel size or weight
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Carrier network
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Local delivery conditions
We may select the most appropriate available carrier for each order.
Customers cannot always select a specific shipping carrier unless that option is expressly offered during checkout.
9. Order Confirmation
After placing an order, you will normally receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully, including:
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Full name
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Email address
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Telephone number
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Shipping address
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Postal code
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City
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Country
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Product
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Size
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Color
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Quantity
If you identify an error, please contact us as soon as possible:
We will make reasonable efforts to correct the information before shipment.
However, changes cannot be guaranteed after an order has entered processing or has been handed over to the carrier.
10. Shipping Confirmation and Tracking
Once an order has been shipped, you may receive a shipping confirmation email.
Where tracking is available, the shipping confirmation may include:
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Tracking number
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Tracking link
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Carrier information
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Shipment status
Tracking information may take some time to appear after the parcel has been handed over to the carrier.
If tracking does not update immediately, please allow reasonable time for the carrier’s system to refresh.
For tracking assistance, contact:
Please include your order number.
11. Delivery Address
Orders are delivered to the shipping address provided by the customer during checkout.
Customers are responsible for providing complete and accurate delivery information.
Please verify:
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Recipient name
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Street name
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House or building number
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Apartment or unit number, where applicable
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Postal code
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City
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Country
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Telephone number
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Email address
An incomplete or incorrect delivery address may result in:
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Delivery delays
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Failed delivery attempts
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Return of the parcel to the sender
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Additional carrier charges
12. Incorrect or Incomplete Shipping Address
If you entered an incorrect or incomplete shipping address, contact us immediately:
We will attempt to correct the address before shipment.
Once the parcel has been handed over to the carrier, an address change may no longer be possible.
Where permitted by applicable law, additional costs caused solely by incorrect or incomplete information supplied by the customer may be the customer’s responsibility.
This does not apply where the address error was caused by us.
13. Failed or Refused Delivery
A delivery may fail if:
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The delivery address is incorrect or incomplete
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The recipient cannot be contacted
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Nobody is available to receive the parcel
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The customer refuses delivery
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The carrier cannot access the delivery location
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The parcel is not collected from a designated pickup point
The carrier may make another delivery attempt or provide pickup instructions.
If a parcel is returned to us, please contact customer service so that we can review the available options.
Any refund or reshipment will be handled according to the circumstances, our Return & Refund Policy, and applicable consumer law.
14. Delayed Shipments
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.
Possible causes include:
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High carrier volume
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Public holidays
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Severe weather
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Transportation disruption
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Local delivery restrictions
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Customs procedures
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Security inspections
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Incorrect delivery information
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Events outside our reasonable control
If your order has not arrived after the estimated 9–18 business-day total delivery period, please contact:
Please include your order number so that we can review the available shipment information.
15. Lost Packages
If your package appears to have been lost during transportation, please contact us and provide:
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Order number
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Full name
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Shipping address
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Tracking number, if available
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Description of the issue
We will review the shipment information and, where appropriate, contact the carrier for an investigation.
If a parcel is confirmed as lost before delivery to the customer, we will provide an appropriate remedy in accordance with applicable consumer law.
This may include:
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Replacement shipment
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Refund
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Another appropriate solution
16. Damaged Packages
Please inspect your parcel and products as soon as reasonably possible after delivery.
If the package or product arrives:
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Damaged
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Torn
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Wet
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Stained
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Incomplete
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Defective
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Materially affected during transportation
please contact us at:
Please provide:
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Order number
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Description of the problem
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Clear photographs of the clothing item
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Clear photographs of the shipping packaging
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Photographs of labels or damaged areas where relevant
Please keep the product and packaging until we have reviewed the issue.
We will provide an appropriate solution according to our Return & Refund Policy and applicable consumer law.
17. Incorrect or Missing Items
If you receive:
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The wrong product
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The wrong size
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The wrong color
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The wrong quantity
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An incomplete order
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A product different from the item ordered
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Missing accessories or included components
please contact:
Please include your order number and photographs where appropriate.
We will review the order and provide an appropriate solution.
18. Clothing Shipping Notice
Clothing products may be folded or compressed for transportation.
Minor creasing caused by normal packaging and transportation is not normally considered shipping damage.
After receiving your order, please check:
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The product name
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Size
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Color
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Quantity
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Product condition
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Labels and included accessories
If an item is damaged, stained, torn, defective, or materially different from the product ordered, contact customer service before washing, altering, or extensively wearing it.
19. Customs, Duties, and Import Taxes
International orders may be subject to:
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Customs procedures
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Import duties
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Local taxes
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Customs clearance charges
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Other government-imposed charges
Where our store collects applicable taxes or charges, they should be displayed during checkout.
Charges not collected by our store may be assessed by authorities or service providers in the destination country.
Customers should review the order total and checkout information before completing a purchase.
We do not intentionally conceal mandatory charges that we are legally required to disclose.
20. Risk of Loss or Damage
Risk relating to loss or damage during transportation will pass according to applicable consumer law.
Where mandatory consumer law applies, risk generally remains with the seller until the goods are received by the customer or by a person designated by the customer.
Nothing in this policy limits mandatory rights relating to lost, damaged, or undelivered goods.
21. Returns and Refunds
Returns, refunds, return shipping costs, defective items, incorrect items, and cancellations are governed by our separate Return & Refund Policy.
Our standard voluntary return period is:
30 calendar days from the date the customer receives the order.
Please review the Return & Refund Policy before returning a product.
Do not send a return before receiving the applicable return instructions.
22. Delivery Time Disclaimer
All processing, transportation, and total delivery times stated in this Shipping Policy are estimates.
Although we make reasonable efforts to meet the stated delivery schedule, delays may occur because of circumstances outside our reasonable control.
Nothing in this Shipping Policy excludes or restricts mandatory consumer protection rights.
23. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in:
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Supported shipping destinations
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Processing procedures
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Carrier services
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Transit times
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Shipping charges
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Store operations
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Applicable legal or logistical requirements
The updated version will be published on this page with a revised “Last Updated” date.
Changes will not unfairly remove mandatory rights relating to orders already accepted.
24. Contact Information
For questions regarding shipping, delivery, tracking, delayed orders, lost parcels, or damaged shipments, please contact:
Multi-services København
CVR Number: 45379930
Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark
Responsible Person:
Victor David Marcon
Customer Service Email:
a01025838189@gmail.com