Widerrufsrecht
Return & Refund Policy
Last Updated: August 26, 2026
Thank you for shopping with Multi-services København.
We want our customers to have a clear and transparent shopping experience. This Return & Refund Policy explains our return period, return eligibility, return method, return shipping costs, refunds, damaged or incorrect items, cancellations, and consumer rights.
This policy applies to clothing, apparel, fashion accessories, and related products purchased through our online store.
1. Business Information
This online store is operated by:
Business Name: Multi-services København
CVR Number: 45379930
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark
Responsible Person:
Victor David Marcon
Customer Service Email:
a01025838189@gmail.com
2. 30-Day Return Policy
We accept eligible returns within:
30 calendar days from the date you receive your order.
The return period begins on the date the product is delivered to you or to a person designated by you.
To request a return, please contact:
Please include:
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Your full name
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Order number
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Email address used for the order
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Product name
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Reason for the return
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Photos if the item is damaged, defective, incorrect, or otherwise affected
After reviewing your request, we will provide return instructions.
Please do not send a return before receiving return instructions from us.
3. EU Right of Withdrawal
If you are a consumer located in the European Union, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, subject to applicable legal exceptions.
Our voluntary 30-day return policy provides additional time and does not reduce or replace your mandatory statutory rights.
To exercise your right of withdrawal, please contact:
with a clear statement that you wish to withdraw from your purchase.
4. Return Method
Returns are accepted:
By mail or shipping carrier.
After your return request has been accepted, we will provide:
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Return instructions
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The applicable return address
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Any other information necessary to complete the return
We recommend using a trackable shipping method and keeping proof of postage until the return has been completed.
Do not send a returned product to our registered business address unless our customer service team specifically instructs you to do so.
5. Return Eligibility
For a standard voluntary return, the item should generally:
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Have been purchased from our online store
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Be returned within the applicable return period
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Be in reasonable condition
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Be returned with included accessories or components
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Be safely packaged for transportation
For clothing products, customers may normally inspect and try on an item to determine its nature, fit, size, and characteristics.
Please take reasonable care of the product while deciding whether to keep it.
6. Clothing Return Conditions
For voluntary returns, clothing should preferably be returned:
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Unwashed
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Unaltered
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Free from stains
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Free from damage
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Free from strong odors
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With original tags attached where they remain available
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With original packaging where reasonably possible
Trying on clothing in a manner similar to what would normally be permitted in a physical store does not automatically remove your return rights.
However, if an item has been worn or handled beyond what is reasonably necessary to inspect its nature, characteristics, size, and fit, and this results in diminished value, an appropriate deduction may be made where permitted by applicable law.
7. Non-Returnable Items
Certain products may be excluded from voluntary returns where permitted by applicable law.
This may include, where applicable:
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Personalized or customized clothing made specifically to customer requirements
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Products that cannot be returned for health or hygiene reasons after a legally relevant protective seal has been removed
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Gift cards
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Items expressly identified as non-returnable where such exclusion is lawful
Any legally applicable exception will be clearly communicated where relevant.
This section does not remove statutory rights relating to defective, incorrect, or non-conforming products.
8. Wrong Size or Change of Mind
We accept eligible returns where a customer:
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Ordered the wrong size
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Does not like the fit
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Does not like the style
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Changed their mind
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No longer wants the item
provided that the return is requested within the applicable return period and the return conditions are met.
For these change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.
9. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
Contact us as soon as reasonably possible if you receive an item that is:
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Damaged
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Defective
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Incorrect
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Incomplete
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Materially different from the item ordered
Please email:
and include:
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Order number
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Description of the issue
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Clear photos showing the problem
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Photos of the packaging where relevant
After reviewing the issue, we will provide an appropriate solution, which may include:
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Replacement
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Refund
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Other remedies required by applicable consumer law
10. Return Shipping Costs
Change-of-Mind Returns
For returns due to reasons such as:
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Wrong size selected by the customer
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Change of mind
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Personal preference
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Item no longer wanted
the customer is responsible for return shipping costs, unless applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
If a return is necessary because:
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The product is defective
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The item arrived damaged
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We sent the wrong item
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The item is materially not as ordered
we will cover reasonable return shipping costs where required.
11. Restocking Fee
We do not charge a standard restocking fee.
Restocking Fee: 0
This does not prevent a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the product.
12. Refund Process
After receiving your returned item, we will inspect it and notify you of the outcome.
For ordinary approved returns, we normally begin processing the refund within:
5 business days after the return has been inspected and approved.
Refunds will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to make the refunded amount visible in your account.
For statutory EU withdrawal rights, refunds will be handled within the time limits required by applicable law. Where legally permitted, we may wait until the returned goods have been received or until you provide evidence that they have been sent back.
13. Refund Amount
Approved refunds may include:
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The purchase price of the returned item
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Standard original delivery charges where their refund is required by applicable law
Refunds may exclude:
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Return shipping costs for voluntary returns where the customer is responsible
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Additional costs resulting from an upgraded or express delivery option selected by the customer
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A lawful deduction for diminished product value caused by excessive handling
Mandatory statutory rights remain unaffected.
14. Exchanges
We do not generally offer direct exchanges for ordinary size or preference changes.
If you need another size, color, or style, the recommended process is:
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Request a return for the original item.
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Return the eligible item according to our instructions.
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Receive the approved refund.
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Place a new order for the preferred item.
For defective or incorrectly supplied products, we may offer a replacement where appropriate.
15. Sale and Discounted Items
Items purchased during:
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Sales
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Promotions
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Discount campaigns
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Coupon offers
are generally eligible for return under the same conditions as regularly priced items unless a lawful exception was clearly disclosed before purchase.
16. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible:
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
If the order has already been shipped, you may request a return after receiving it in accordance with this policy.
17. Refused or Unclaimed Deliveries
If an order is refused or remains unclaimed without prior agreement, please contact us.
Any refund will be handled after the shipment has been returned and reviewed.
Where permitted by applicable law, actual costs caused by an unjustified refused or unclaimed shipment may be deducted from a refund.
This does not apply where the refusal results from a damaged, incorrect, or otherwise non-conforming shipment.
18. Consumer Rights
Nothing in this Return & Refund Policy limits mandatory consumer protection rights.
Depending on applicable law, customers may have rights relating to:
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Withdrawal from eligible distance contracts
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Product conformity
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Defective goods
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Repair
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Replacement
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Price reduction
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Refund
These statutory rights apply independently of our voluntary return policy.
19. Return Packaging
Customers should package returned clothing securely to prevent damage during transportation.
Where reasonably available, please include:
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The returned clothing item
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Original tags
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Original packaging
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Order information or return reference
Customers should avoid attaching shipping labels or adhesive materials directly to retail packaging where this may unnecessarily damage it.
20. Contact Information
For questions regarding returns, refunds, damaged items, incorrect orders, or cancellations, please contact:
Multi-services København
CVR Number: 45379930
Registered Business Address:
Sankt Peders Stræde 29, 1.
1453 København K
Denmark
Responsible Person:
Victor David Marcon
Customer Service Email:
a01025838189@gmail.com
We aim to respond to customer inquiries within 1–2 business days.